Human Skills for the Workforce

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Remove the Clutter

• Just Do It
• You Don't Have to Keep Everything
• Three Boxes: Keep, Donate, and Trash
• A Place For Everything And Everything In Its Place
• Case Study
• Module Two: Review Questions

Module Three: Prioritize

• Write It Down
• Urgent/Important Matrix
• Divide Tasks
• 80/20 Rule
• Case Study
• Module Three: Review Questions

Module Four: Scheduling Your Time

• Have a Master Calendar
• Setting Deadlines
• Remove or Limit the Time Wasters
• Coping With Things Outside of Our Control
• Case Study
• Module Four: Review Questions

Module Five: To Do Lists

• Use a Day Planner
• Finish What You Start
• Focus on the Important
• Do Quick Tasks Immediately
• Case Study
• Module Four: Review Questions

Module Six: Paper and Paperless Storage

• Find a System that Works for You
• Make it Consistent
• Make it Time Sensitive
• Setting up Archives
• Case Study
• Module Six: Review Questions

Module Seven: Organization Your Work Area

• Keeping Items Within Arm's Reach
• Only Have Current Projects on Your Desk
• Arranging Your Drawers
• Organize to Match Your Workflow
• Case Study
• Module Seven: Review Questions

Module Eight: Tools to Fight Procrastination

• Eat That Frog!
• Remove Distractions
• Give Yourself a Reward
• Break Up Large Tasks
• Case Study
• Module Eight: Review Questions

Module Nine: Organizing your Inbox

• Setting up Delivery Rules
• Folder and Message Hierarchy
• Deal with Email Right Away
• Flag and Highlight Important Items
• Case Study
• Module Nine: Review Questions

Module Ten: Avoid the Causes of Disorganization

• Keeping Everything
• Not Being Consistent
• Not Following a Schedule
• Bad Habits
• Case Study
• Module Ten: Review Questions

Module Eleven: Discipline is the Key to Stay Organized

• Stay Within Your Systems
• Learn to Say No
• Have Organization Be Part of Your Life
• Plan for Tomorrow, Today
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: The Big Picture

• What is Communication?
• How Do We Communicate?
• Other Factors in Communication

Module Three: Understanding Communication Barriers

• An Overview of Common Barriers
• Language Barriers
• Cultural Barriers
• Differences in Time and Place

Module Four: Paraverbal Communication Skills

• The Power of Pitch
• The Truth about Tone
• The Strength of Speed

Module Five: Non-Verbal Communication

• Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures

Module Six: Speaking Like a STAR

• S = Situation
• T = Task
• A = Action
• R = Result
• Summary

Module Seven: Listening Skills

• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others

Module Eight: Asking Good Questions

• Open Questions
• Closed Questions
• Probing Questions

Module Nine: Appreciative Inquiry

• The Purpose of AI
• The Four Stages
• Examples and Case Studies

Module Ten: Mastering the Art of Conversation

• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips

Module Eleven: Advanced Communication Skills

• Understanding Precipitating Factors
• Establishing Common Ground
• Using “I” Messages

Module Twelve: Wrapping Up

• Words from the Wise

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Goal Setting

• The Three P's
• S.M.A.R.T. Goals
• Prioritizing Your Goals
• Visualization

Module Three: Prioritizing Your Time

• The 80/20 Rule
• The Urgent Versus Important Matrix
• Assertiveness

Module Four: Planning Wisely

• Creating Your Productivity Journal
• Maximizing the Power of Your Productivity Journal
• The Glass Jar: Rocks, Pebbles, Sand, and Water
• Chunck, Block, and Tackle
• Ready, Fire, Aim!

Module Five: Tackling Procrastination

• Why We Procrastinate
• Nine Ways to Overcome Procrastination
• Eat That Frog!

Module Six: Crisis Management

• When the Storm Hits
• Creating a Plan
• Executing the Plan
• Lessons Learned

Module Seven: Organizing Your Workspace

• De-Clutter
• Managing Workflow
• Dealing with E-mail
• Using Calendars

Module Eight: Delegating Made Easy

• When to Delegate
• To Whom Should You Delegate?
• How Should You Delegate
• Keeping Control
• The Importance of Full Acceptance

Module Nine: Setting a Ritual

• What is a Ritual?
• Ritualizing Sleep, Meals, Exercise
• Examples of Rituals
• Using Rituals to Maximize Time

Module Ten: Meeting Management

• Deciding if a Meeting is Necessary
• Using the PAT Approach
• Building the Agenda
• Keeping Things on Track
• Making Sure the Meeting Was Worthwhile

Module Eleven: Alternatives to Meetings

• Instant Messaging and Chat Rooms
• Teleconferencing
• E-mail Lists and Online Groups
• Collaborating Applications

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Understanding Stress

• What is Stress?
• What is Eustress?
• Understanding the Triple A Approach

Module Three: Creating a Stress-Reducing Lifestyle

• Eating Properly
• Exercising Regularly
• Sleeping Well

Module Four: Altering the Situation

• The First A
• Identifying Appropriate Situations
• Creating Effective Actions

Module Five: Avoiding the Situation

• The Second A
• Identifying Appropriate Situations
• Creating Effective Actions

Module Six: Accepting the Situation

• The Third A
• Identifying Appropriate Situations
• Creating Effective Actions

Module Seven: Using Routines to Reduce Stress

• Planning Meals
• Organizing Chores
• Using a To-Do List

Module Eight: Environmental Relaxation Techniques

• Finding a Sanctuary
• Using Music
• Seeing the Humor

Module Nine: Physical Relaxation Techniques

• Soothing Stretches
• Deep Breathing
• Tensing and Relaxing
• Meditation

Module Ten: Coping with Major Events

• Establishing a Support System
• Creating a Plan
• Knowing When to Seek Help

Module Eleven: Our Challenge to You

• Creating a Stress Log
• Week One: Recording Events
• Week Two: Identifying Stressors and Creating a Plan
• Week Three: Creating New Habits
• Reviewing and Evaluating

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: What Can a Webinar Do?

• Marketing to Prospective Customers
• Training or Teaching
• Demonstrations and Presentations
• Information Sharing
• Case Study
• Module Two: Review Questions

Module Three: Successful Webinar Criteria

• Passion and Enthusiasm
• Value
• Knowing Your Target Audience
• Grab and Keep Attention
• Case Study
• Module Three: Review Questions

Module Four: Find the Right Format

• Tailor it To Your Audience
• Pre-Recorded
• The Live Webinar
• Two Person Team
• Case Study
• Module Four: Review Questions

Module Five: Marketing and Social Media

• Blog Posts and White Papers
• Email Marketing
• Offer an Exclusive Deal
• Hashtags
• Case Study
• Module Five: Review Questions

Module Six: Drive Up registration

• Avoiding SPAM Filter
• A Great Title
• Solicit Questions
• The Registration Page
• Case Study
• Module Six: Review Questions

Module Seven: Leading Up to your Webinar

• Reminder Emails
• Practice and Rehearse
• Test Your Technology
• Insert Solicited Questions
• Case Study
• Module Seven: Review Questions

Module Eight: Presentation Tips

• Show, Don’t Tell
• Sharing Your Desktop
• Strong Visuals
• Script It
• Case Study
• Module Eight: Review Questions

Module Nine: Interacting With Your Audience

• Polling and Surveying
• Answer Solicited Questions
• Activities
• Q&A Session
• Case Study
• Module Nine: Review Questions

Module Ten: Mistakes to Avoid

• Technical Issues
• Ignoring Your Audience
• Audience Not Participating?
• Timing
• Case Study
• Module Ten: Review Questions

Module Eleven: Post Event

• Contact No Shows
• Follow Up Email
• Call to Action
• Make it Easy to Share
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Creating the Program

• Performing a Needs Analysis
• Writing the Basic Outline
• Researching, Writing, and Editing

Module Three: Choosing Your Delivery Methods

• Basic Methods
• Advanced Methods
• Basic Criteria to Consider

Module Four: Verbal Communication Skills

• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power

Module Five: Non-Verbal Communication Skills

• Body Language
• It’s Not What You Say, It’s How You Say It

Module Six: Overcoming Nervousness

• Preparing Mentally
• Physical Relaxation Techniques

Module Seven: Creating Fantastic Flip Charts

• Required Tools
• The Advantages of Pre-Writing
• Using Colors Appropriately
• Creating a Plan B

Module Eight: Creating Compelling PowerPoint Presentations

• Required Tools
• Tips and Tricks
• Creating a Plan B

Module Nine: Wow ‘Em with the Whiteboard

• Traditional and Electronic Whiteboards
• Required Tools
• Using Colors Appropriately
• Creating a Plan B

Module Ten: Vibrant Videos and Amazing Audio

• Required Tools
• Tips and Tricks
• Creating a Plan B

Module Eleven: Pumping it Up a Notch

• Make Them Laugh a Little
• Encouraging Discussion
• Dealing with Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Defining Coaching and Mentoring

• What is Coaching?
• What is Mentoring?
• Introducing the GROW Model

Module Three: Setting Goals

• Goals in the context of GROW
• Identifying Appropriate Goal Areas
• Setting SMART Goals

Module Four: Understanding the Reality

• Getting a Picture of Where You Are
• Identifying Obstacles
• Exploring the Past

Module Five: Developing Options

• Identifying Paths
• Choosing Your Final Approach
• Structuring a Plan

Module Six: Wrapping it All Up

• Creating the Final Plan
• Identifying the First Step
• Getting Motivated

Module Seven: The Importance of Trust

• What is Trust?
• Trust and Coaching
• Building Trust

Module Eight: Providing Feedback

• The Feedback Sandwich
• Providing Constructive Criticism
• Encouraging Growth and Development

Module Nine: Overcoming Roadblocks

• Common Obstacles
• Re-Evaluating Goals
• Focusing on Progress

Module Ten: Reaching the End

• How to Know When You've Achieved Success
• Transitioning the Coachee
• Wrapping it All Up

Module Eleven: How Mentoring Differs from Coaching

• The Basic Differences
• Blending the Two Models
• Adapting the GROW Model for Mentoring
• Focusing on the Relationship

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: Understanding Facilitation

• What is Facilitation?
• What is a Facilitator?
• When is Facilitation Appropriate?

Module Three: Process vs. Content

• About Process
• About Content
• A Facilitator's Focus

Module Four: Laying the Groundwork

• Choosing a Facilitated Approach
• Planning for a Facilitated Meeting
• Collecting Data

Module Five: Tuckman and Jensen's Model of Team Development

• Stage One: Forming
• Stage Two: Storming
• Stage Three: Norming
• Stage Four: Performing

Module Six: Building Consensus

• Encouraging Participation
• Gathering Information
• Presenting Information
• Synthesizing and Summarizing

Module Seven: Reaching a Decision Point

• Identifying the Options
• Creating a Short List
• Choosing a Solution
• Using the Multi-Option Technique

Module Eight: Dealing with Difficult People

• Addressing Disruptions
• Common Types of Difficult People and How to Handle Them
• Helping the Group Resolve Issues on Their Own

Module Nine: Addressing Group Dysfunction

• Using Ground Rules to Prevent Dysfunction
• Restating and Reframing Issues
• Getting People Back on Track

Module Ten: About Intervention

• Why Intervention May Be Necessary
• When to Intervene
• Levels of Intervention

Module Eleven: Intervention Techniques

• Using Your Processes
• Boomerang it Back
• ICE It: Identity, Check for agreement, Evaluate how to Resolve

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: The Evolution of Leadership

• Defining Leadership
• Characteristics of a Leader
• Leadership Principles
• A Brief History of Leadership
• Historical Leaders
• Modern Leaders
• The Great Man Theory
• The Trait Theory
• Transformational Leadership
• Summary

Module Three: Situational Leadership

• Situational Leadership: Telling
• Situational Leadership: Selling
• Situational Leadership: Participating
• Situational Leadership: Delegating

Module Four: A Personal Inventory

• An Introduction to Kouzes and Posner
• Model the Way
• Inspire a Shared Vision
• Challenge the Process
• Enable Others to Act
• Encourage the Heart
• A Personal Inventory
• Creating an Action Plan
• Set Leadership Goals
• Address the Goals
• Seek Inspiration
• Choose a Role Model
• Seek Experience
• Create a Personal Mission Statement

Module Five: Modeling the Way

• Determining Your Way
• Being an Inspirational Role Model
• Influencing Others’ Perspectives

Module Six: Inspiring a Shared Vision

• Choosing Your Vision
• Communicating Your Vision
• Identifying the Benefit for Others

Module Seven: Challenging the Process

• Developing Your Inner Innovator
• Seeing Room for Improvement
• Lobbying for Change

Module Eight: Enabling Others to Act

• Encouraging Growth in Others
• Creating Mutual Respect
• The Importance of Trust

Module Nine: Encouraging the Heart

• Sharing Rewards
• Celebrating Accomplishments
• Making Celebration Part of Your Culture

Module Ten: Basic Influencing Skills

• The Art of Persuasion
• The Principles of Influence
• Creating an Impact

Module Eleven: Setting Goals

• Setting SMART Goals
• Creating a Long-Term Plan
• Creating a Support System

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: An Introduction to Conflict Resolution

• What is Conflict?
• What is Conflict Resolution?
• Understanding the Conflict Resolution Process

Module Three: The Thomas-Kilmann Instrument

• Collaborating
• Competing
• Compromising
• Accommodating
• Avoiding

Module Four: Creating an Effective Atmosphere

• Neutralizing Emotions
• Setting Ground Rules
• Choosing the Time and Place

Module Five: Creating Mutual Understanding

• What Do I Want?
• What Do They Want?
• What Do We Want?

Module Six: Focusing on Individual Needs

• Finding Common Ground
• Building Positive Energy and Goodwill
• Strengthening Your Partnership

Module Seven: Getting to the Root Cause

• Examining Root Causes
• Creating a Cause and Effect Diagram
• The Importance of Forgiveness
• Identifying the Benefits of Resolution

Module Eight: Generating Options

• Generate, Don't Evaluate
• Creating Mutual Gain Options and Multiple Option Solutions
• Digging Deeper into Your Options

Module Nine: Building a Solution

• Creating Criteria
• Creating a Shortlist
• Choosing a Solutions
• Building a Plan

Module Ten: the Short Version of the Process

• Evaluating the Situation
• Choosing Your Steps
• Creating an Action Plan
• Using Individual Process Steps

Module Eleven: Additional Tools

• Stress and Anger Management Techniques
• The Agreement Frame
• Asking Open Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations