Human Skills - Diversity and Inclusion Bundle

Hours: 80 / Access Length: 12 Months / Delivery: Online, Self-Paced
Retail Price: $209.00

Course Overview:

Students will learn creative problem solving, improved communication skills, team building, and leadership that promotes a safe and welcoming work environment. Each course within this bundle will prepare students for real-world strategies related to human resources to create, foster, and encourage a diverse and inclusive workplace. Diverse learning eliminates prejudices by igniting thought, creativity, innovation, and inclusion.

The Diversity and Inclusion Soft Skills Bundle includes the following courses:

  • Employee Recruitment
  • Generation Gaps
  • Health and Wellness at Work
  • Hiring Strategies
  • Improving Self-Awareness
  • Millennial Onboarding
  • Women in Leadership
  • Workplace Diversity
  • Workplace Harassment
  • Workplace Violence

Course Outline:

  Employee Recruitment Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Introduction to Recruitment

  • What is Recruitment?
  • Challenges and trends
  • Sourcing Candidates
  • Requirements
  • Case Study
  • Review Questions

Module Three: The Selection Process

  • Job Analysis and Descriptions
  • The Approach
  • The Recruitment Interview
  • Testing
  • Case Study
  • Review Questions

Module Four: Goal Setting

  • Using The G.R.O.W. Model
  • Identifying Goal Areas
  • Setting SMART Goals
  • Using a Productivity Journal
  • Case Study
  • Review Questions

Module Five: The Interview

  • Phone Interviews
  • Traditional Interviews
  • Situational Interviews
  • Stress Interviews
  • Case Study
  • Review Questions

Module Six: Types of Interview Questions

  • Direct Questions
  • Non-Direct Questions
  • Hypothetical or Situational Questions
  • Behavioral Descriptive Questions
  • Case Study
  • Review Questions

Module Seven: Avoiding Bias in Your Selection

  • Expectancy Effect
  • Primary Effect
  • Obtaining Bias Information
  • Stereotyping
  • Case Study
  • Review Questions

Module Eight: The Background Check

  • Preparation
  • Data Collection
  • Illegal Questions
  • Being Thorough Without Being Pushy
  • Case Study
  • Review Questions

Module Nine: Making Your Offer

  • Outlining the Offer
  • Negotiation Techniques
  • Dealing with Difficult Issues
  • Sealing the Deal
  •  Case Study
  • Review Questions

Module Ten: Orientation and Retention

  • Getting off on the Right Track
  • Your Orientation Program
  • The Check-List
  • Following Up
  • Case Study
  • Review Questions
  Generation Gaps Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: History

  • What Generations Exist in the Workplace
  • What Defines a Generation?
  • What This Means In Our Workplace?

Module Three: Traditionalist

  • Their Background
  • Their Characters
  • Their Working Style

Module Four: Baby Boomers

  • Their Background
  • Their Characters
  • Their Working Style

Module Five: Generation X's

  • Their Background
  • Their Characters
  • Their Working Style

Module Six: Generation Y's (Millennial)

  • Their Background
  • Their Characters
  • Their Working Style

Module Seven: Differentiations Between Generations

  • Background
  • Attitude
  • Working Style
  • Life Experience

Module Eight: Finding Common Ground

  • Adopting A Communication Style
  • Creating An Affinity Group
  • Sharing Knowledge

Module Nine: Conflict Management (I)

  • Younger Bosses Managing Older Workers
  • Avoid Turnover with a Retention Plan
  • Breaking Down the Stereotypes

Module Ten: Conflict Management (II)

  • Embrace The Hot Zone
  • Treat Each Other As A Peer
  • Create a Succession Plan

Module Eleven: The Power of 4

  • Benefits of Generation Gaps
  • How to Learn From Each Other
  • Embracing the Unfamiliar

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Health and Wellness at Work Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Meaning and Definition of a Health and Wellness Program?

  • What is a Health and Wellness Program?
  • Productivity
  • Cost of Health Care
  • Costs of Absenteeism
  • Case Study
  • Module Two: Review Questions

Module Three: Types of Health Behavior Programs

  • Health Behaviors
  • Health Screenings and Maintenance
  • Mental Health
  • Physical Injuries
  • Case Study
  • Module Three: Review Questions

Module Four: Health Behavior Programs

  • Increasing Physical Activity
  • Nutrition & Weight Loss
  • Tobacco Cessation
  • Substance Abuse Treatment
  • Case Study
  • Module Four: Review Questions

Module Five: Health Screenings and Maintenance Programs

  • Preventative Care Screenings
  • Cancer Screenings
  • Annual Examinations
  • Maintenance Programs
  • Case Study
  • Module Five: Review Questions

Module Six: Mental Health Programs

  • Stress Management
  • Support Groups
  • Counseling
  • Awareness and Education
  • Case Study
  • Module Six: Review Questions

Module Seven: Evaluate the Need

  • Review Current Health and Wellness Programs
  • Environmental Factors
  • Identify Common Health Conditions and Procedures
  • Review Company Information Pertaining to Employee Health
  • Case Study
  • Module Seven: Review Questions

Module Eight: Planning Process

  • Form a Health and Wellness Team or Committee
  • Budget
  • Define Goals
  • Programs and Policies
  • Case Study
  • Module Eight: Review Questions

Module Nine: Implementation

  • Get Management Support
  • Test It
  • Get the Word Out
  • Incentives
  • Case Study
  • Module Nine: Review Questions

Module Ten: Create a “Culture of Wellness”

  • Accessible Healthy Eating Options
  • Give Them a Break
  • Alcohol, Drug, and Smoke Free Work Environment
  • Eliminate Hazards
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Evaluate Results

  • Check the Results
  • Employee Satisfaction
  • Share Achievements
  • Revise Plans as Necessary
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Hiring Strategies Curriculum:

Module One: Getting Started

  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives
  • Pre-Assignment
  • Action Plans and Evaluations

Module Two: Defining and Knowing the Position

  • Know the Position
  • Needs Analysis
  • Job Analysis
  • Task Analysis
  • Case Study
  • Module Two: Review Questions

Module Three: Hiring Strategy

  • Company Information
  • Salary Range
  • Top Performers
  • Be Prepared
  • Case Study
  • Module Three: Review Questions

Module Four: Lure in Great Candidates

  • Advertise Where Candidates Visit
  • Develop Corporate Citizenship
  • Treat Your Candidates Well
  • Look at the Competition
  • Case Study
  • Module Four: Review Questions

Module Five: Filtering Applicants to Interview

  • Put Lots of Weight on Cover Letters
  • Grading Resumes
  • Internet Search
  • Initial Phone Interview
  • Case Study
  • Module Five: Review Questions

Module Six: The Interview (I)

  • Introduce Everyone
  • Use a Panel
  • Match the Interview to the Job
  • Types of Questions
  • Case Study
  • Module Six: Review Questions

Module Seven: The Interview (II)

  • Tell Me About My Company
  • Distractions
  • Interview More Than Once
  • Wrap Up
  • Case Study
  • Module Seven: Review Questions

Module Eight: Selection Process (I)

  • Testing
  • Look for Passion and Enthusiasm
  • Background Checks
  • Trust Your Instincts
  • Case Study
  • Module Eight: Review Questions

Module Nine: Selection Process (II)

  • Education Level Vs. Experience
  • Have a Consensus
  • Keep Non-Hires on File
  • Checking References
  • Case Study
  • Module Nine: Review Questions

Module Ten: Making an Offer

  • Do it Quickly
  • Employment Details
  • Notify Rejected Candidates
  • Be Creative
  • Case Study
  • Module ten: Review Questions

Module Eleven: Onboarding

  • Training and Orientation
  • Mentoring
  • 30 60 90 Day Reviews
  • Make Them Feel Welcome
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Improving Self-Awareness Curriculum

Module One: Getting Started

  • Housekeeping items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: What is the Self?

  • The Physical Self
  • The Emotional Self
  • The Psychological Self
  • The Spiritual Self
  • Case Study
  • Module Two: Review Questions

Module Three: Awareness of the Physical Self

  • Scanning
  • Progressive Relaxation
  • Physical Stressors
  • Exercise
  • Case Study
  • Module Three: Review Questions

Module Four: Time Management

  • Organization
  • Goal Management
  • Priorities
  • Procrastination
  • Case Study
  • Module Four: Review Questions

Module Five: The Emotional Self

  • Validity of Emotions
  • Utility of Emotions
  • Arousal
  • Valence
  • Case Study
  • Module Five: Review Questions

Module Six: Mood Management

  • Emotional Intelligence
  • Categories of Emotions
  • Increasing Arousal
  • Decreasing Arousal
  • Case Study
  • Module Six: Review Questions

Module Seven: The Psychological Self

  • Thinking Style
  • Learning Style
  • Personality Style
  • Distorted Thinking
  • Case Study
  • Module Seven: Review Questions

Module Eight: Interpersonal Awareness

  • Addressing Different Thinking Styles
  • Addressing Different Learning Styles
  • Active Listening and Body Language
  • Transactional Analysis
  • Case Study
  • Module Eight: Review Questions

Module Nine: The Spiritual Self

  • Mindfulness
  • Meditation
  • Cultivating Positivity
  • Gratitude
  • Case Study
  • Module Nine: Review Questions

Module Ten: Limitations of Self Awareness

  • Navel Gazing
  • Dangers of Excessive Self Discipline
  • Humility
  • Empathy
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Independence Versus Interdependence

  • What is Interdependence?
  • Systems Theory
  • More Than the Sum of All Parts
  • Team Building
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion of Action Plans and Evaluations
  Millennial Onboarding Curriculum:

Module One: Getting Started

  • Housekeeping Items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: Purpose Of Onboarding

  • Start-Up Costs
  • Employee Anxiety
  • Employee Turnover
  • Realistic Expectations
  • Case Study
  • Module Two: Review Questions

Module Three: Introduction

  • Why Onboarding?
  • Importance Of Onboarding
  • Making Employees Feel Welcome
  • First Day Checklist
  • Case Study
  • Module Three: Review Questions

Module Four: Millennials And Onboarding

  • Who Are Millennials?
  • How Do Millennials Differ From Other Employees?
  • Investiture Socialization – Let Them Be Themselves
  • Informal Rather Than Formal Onboarding Processes
  • Case Study
  • Module Four: Review Questions

Module Five: Onboarding Checklist

  • Pre-Arrival
  • Arrival
  • First Day
  • First Week
  • First Month
  • Case Study
  • Module Five: Review Questions

Module Six: Engaging the Millennial Employee

  • Create An Informal Program Rather Than A Formal One
  • Engage Employees One On One
  • Role of Human Resources
  • Role of Managers
  • Case Study
  • Module Six: Review Questions

Module Seven: Following Up with the Millennial Employee

  • Initial Check In – One on One
  • Following Up – Regular, Informal Follow Ups
  • Setting Schedules – Millennials and Work/Life
  • Mentoring the Millennial Case Study
  • Module Seven: Review Questions

Module Eight: Setting Expectations with the Millennial Employee

  • Define Requirements – Provide Specific Instructions
  • Identify Opportunities for Improvement and Growth
  • Set Verbal Expectations – Specific, Clear, Systematic
  • Put It In Writing – Specific, Clear, Systematic
  • Case Study
  • Module Eight; Review Questions

Module Nine: Mentoring the Millennial Employee

  • Be Hands-On and Involved
  • Serial Mentoring
  • Be a Mentor, Not an Authority Figure
  • Focus Millennials' Exploratory Drive on Work
  • Case Study
  • Module Nine: Review Questions

Module Ten: Assigning Work to the Millennial Employee

  • Provide Clear Structure and Guidelines
  • Provide Specific Benchmarks
  • Set Boundaries and Provide Reality Checks
  • Guide, Don't Dictate
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Pulling it All Together

  • Millennials Thrive on Feedback
  • Characteristics of Good Feedback
  • Informal Feedback
  • Formal Feedback
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion of Action Plans and Evaluations
  Women in Leadership Curriculum:

Module One: Getting Started

  • Housekeeping items
  • Pre-Assignment Review
  • Workshop Objectives
  • The Parking Lot
  • Action Plan

Module Two: Women and the Workforce

  • 50% of the Population
  • 60% of College Degrees
  • 47% of the US Workforce
  • 52% of Professional-level Jobs
  • Case Study
  • Module Two: Review Questions

Module Three: The Leadership Gap

  • Underrepresented in Leadership
  • Executive Positions
  • Finance, Health Care, and Law
  • Historical Trends
  • Case Study
  • Module Three: Review Questions

Module Four: Barriers to Women’s Leadership

  • Gender Differences are Overemphasized
  • Gender Differences are Undervalued
  • Women Lack Professional Networks
  • Work and Family Conflict
  • Case Study
  • Module Four: Review Questions

Module Five: Traits of Women’s Leadership

  • Lead by Uniting Diverse Groups
  • Value Work-life Balance
  • Value Interpersonal Relationships
  • Value Accountability
  • Case Study
  • Module Five: Review Questions

Module Six: Benefits of Women’s Leadership

  • Greater Collaboration
  • Culture of Work-life Balance
  • Culture of Accountability
  • Assists in Recruiting Millennials
  • Case Study
  • Module Six: Review Questions

Module Seven: Nurturing Women’s Leadership

  • Actively Recruit Women
  • Create/Encourage Networking Opportunities
  • Pair Women with Mentors in Leadership
  • Create/Encourage Training Opportunities
  • Case Study
  • Module Seven: Review Questions

Module Eight: Actively Recruit Women

  • Discover Your Barriers to Hiring
  • Discover Your Barriers to Retention
  • Recruit via Women’s Organizations
  • Women-friendly Culture
  • Case Study
  • Module Eight: Review Questions

Module Nine: Create/Encourage Women’s Networking Opportunities

  • Create a Women’s Networking Group
  • Encourage Joining Organizations
  • Networking Builds Confidence
  • Networking and Recruiting
  • Case Study
  • Module Nine: Review Questions

Module Ten: Pair Women with Mentors

  • Benefits of Mentoring
  • Think Creatively
  • Incorporate at Every Stage
  • Encourage Women to Mentor
  • Case Study
  • Module Ten: Review Questions

Module Eleven: Create and Encourage Educational Opportunites

  • Encourage Learning of Leadership Skills
  • Internal Programs and Trainings
  • Outside Programs and Trainings
  • Encourage Training at Every Career Stage
  • Case Study
  • Module Eleven: Review Questions

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Recommended Reading
  • Completion Of Action Plans And Evaluations 
  Workplace Diversity Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Understanding Diversity

  • What is Diversity?
  • Related Terms and Concepts
  • A Brief History
  • A Legal Overview

Module Three: Understanding Stereotypes

  • Stereotypes vs. Biases
  • Identifying Your Baggage
  • Understanding What Makes This Means

Module Four: Breaking Down the Barriers

  • Changing Your Personal Approach
  • Encouraging Workplace Changes
  • Encouraging Social Changes

Module Five: Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Module Six: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It

Module Seven: Being Proactive

  • Encouraging Diversity in the Workplace
  • Preventing Discrimination
  • Ways to Discourage Discrimination

Module Eight: Coping with Discrimination

  • Identifying if You Have Been Discriminated Against
  • Methods of Reprisal
  • Choosing a Course of Action

Module Nine: Dealing with Diversity Complaints as a Person

  • What To Do If You’re Involved In A Complaint
  • Understanding Your Role
  • Creating a Support System

Module Ten: Dealing with Diversity Complaints as a Manager

  • Recording the Complaint
  • Identifying Appropriate Actions
  • Choosing a Path

Module Eleven: Dealing with Diversity Complaints as an Organization

  • Receiving a Complaint
  • Choosing a Response
  • Learning from the Complaint

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of the Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Workplace Harassment Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: The Background

  • The Law
  • Identifying Harassment
  • Anti-Harassment
  • Policies

Module Three: Developing an Anti-Harassment Policy

  • An Anti-Harassment Policy: What Should Be Covered
  • How Model Policies Work
  • Steps to a Healthy Work Place
  • Educating Employees

Module Four: Policies in the Workplace

  • Anti-Harassment Policy Statements
  • Employee’s Rights and Responsibilities
  • Employer’s Rights and Responsibilities

Module Five: Proper Procedures in the Workplace

  • If You are Being Harassed
  • If You are Accused of Harassing
  • The Investigation
  • Remedies

Module Six: False Allegations

  • How to Address the Situation
  • Confidentiality
  • Monitoring the Situation
  • Retaliation
  • Appeals

Module Seven: Other Options

  • Union Grievance Procedures
  • Mediation: Getting Help from Outside Organization

Module Eight: Sexual Harassment

  • Defining Sexual Harassment
  • Elements of Harassment
  • Common Scenarios

Module Nine: Mediation

  • What is Mediation
  • Deciding if it is Right
  • How to Implement

Module Ten: Conflict Resolution

  • How to Resolve the Situation
  • Seeing Both Sides
  • Deciding the Consequence

Module Eleven: The Aftermath

  • How to Move On
  • Monitoring the Situation
  • Learning from Mistakes

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
  Workplace Violence Curriculum:

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: What is Workplace Harassment?

  • How to Identify
  • Costs to your Business

Module Three: Identifying the Bully

  • Abusive Workplace Behaviors
  • Bullying and Personality Disorders
  • Narcissism

Module Four: How to Handle Workplace Violence

  • Types of Behavior
  • Target the Behavior, Not the Person
  • Implement an Action Plan

Module Five: Risk Assessment (I)

  • Understanding Anger and Aggression
  • Defusing & De-escalating Strategies
  • Communication Skills
  • Tactical Options

Module Six: Risk Assessment (II)

  • Identifying the Hazard
  • Assessing the Risk
  • Controlling the Risk
  • Evaluating & Review

Module Seven: Being the Victim

  • What Is Not Considered Bullying
  • Steps to Take

Module Eight: Checklist for Employers

  • 4 Step Process
  • Addressing all Employees
  • Code of Ethics
  • Policy and Procedures

Module Nine: Interview Process

  • Identify a Bully in the Interview
  • Warning Signs
  • Role Play
  • Case Study

Module Ten: Investigation Process

  • Advising your Supervisor
  • Lodging the Complaint
  • Initial Response
  • The Investigation
  • The Findings
  • Review & Closure

Module Eleven: Developing a Workplace Harassment Policy

  • Scope
  • Philosophy
  • Principles
  • Intent
  • Options
  • Informal Complaint Process
  • Formal Investigation Process

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

System Requirements:

Internet Connectivity Requirements:

  • Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience.

NOTE: While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system.  This is due to the potential high download and upload latency of cellular connections.   Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.

Hardware Requirements:

  • CPU: 1 GHz or higher
  • RAM: 4 GB or higher
  • Resolution: 1280 x 720 or higher.  1920x1080 resolution is recommended for the best experience.
  • Speakers / Headphones
  • Microphone for Webinar or Live Online sessions.

Operating System Requirements:

  • Windows 7 or higher.
  • Mac OSX 10 or higher.
  • Latest Chrome OS
  • Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:

  • Latest Google Chrome is recommended for the best experience.
  • Latest Mozilla FireFox
  • Latest Microsoft Edge
  • Latest Apple Safari

Basic Software Requirements (These are recommendations of software to use):

  • Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
  • PDF reader program (Adobe Reader, FoxIt)
  • Courses may require other software that is described in the above course outline.


** The course outlines displayed on this website are subject to change at any time without prior notice. **